Pocket Superyacht Blog Archives - Page 8 of 12

Jens Oomes Sailing Captain Pocket superyacht Invisible Crew

What is it that Invisible Crew does and why?

Present, History, Future. Present: We provide worry-free ownership for Pocket Superyacht owners by selecting quality and compatible crew and supporting them with our proven system. We are working with some amazing crews and some amazing owners who all want to see a higher level of professionalism in the niche of 50ft-100ft luxury yachts. We affectionally call them Pocket Superyachts. The clients want the full service that allows them to enjoy their yacht to the fullest when they are on board while not having to worry at all about it when they are not on board. We help the crew to a higher level of professionalism by providing a professional frame work. We are their employer, their personal assistant, their representative and their advisor, all rolled into one. The owners have peace of mind knowing that their carefully selected crew is supported by a system that also provides seamless continuity, should their crew become unable to work. Our maintenance application is just one tool that we use to achieve that. This allows a new crew to step in and understand the detailed maintenance history of the yacht at any time. We have also started the pilot version of our […]

Interview with a worry-free Pocket Superyacht owner.

In the spring of 2015 we were contacted by the owner of the 21m catamaran Imagine Heaven. He was referred to us by our long standing clients of the Lagoon 620 Crocodile Daddy. Initially he only wanted to sign up for our Crew Management service. He told us his 7 year old yacht was in need of a respray among other jobs. A superyacht consultancy company had refused to help him as they didn’t bother with yachts below 44m. So he automatically turned to the Pocket Superyacht Experts of Invisible Crew. More than 2 years into our cooperation we asked him some questions. We were very proud of the answers and Mr. Bouwen encouraged us to make them public so we can help more owners that were in his position! I.C: How did you come across Invisible Crew and what kind of services were you looking for exactly? Mr B: A business relation of mine who also has a 20 meter catamaran recommended Invisible Crew to me. I told him that I had owned Imagine Heaven for 7 years already but now I was lacking the time and energy to follow up on the many aspects involved; maintenance, crew, exploitation,… […]

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Our Pocket Superyacht Management Application is now available!

Our Pocket Superyacht Management Application is now available! Just like last month we can share an exciting development at Invisible Crew. In the January issue of the Islander we announced that our training “How to (find) work on Pocket Superyachts.” will start this year. At the time when this issue appears our first online sessions will be in full swing. We are proud to let you know that our Pocket Superyacht Management Application is finally tested and ready! Simple and relevant. We have developed an easy-to-use and relevant web application that allows owners and crew to keep a close eye on the crew’s and yacht’s paperwork, the yacht’s maintenance schedule, the budget and expenses and its calendar. After lots of research and testing over the past few years we realised about 13 months ago that none of the existing ships management systems were fully relevant to Pocket Superyachts. They were too bulky. They contained a lot of segments related to regulations that don’t apply to smaller yachts. We also looked at corporate CRM systems. Again, containing too many irrelevant bells and whistles on one hand and important features missing on the other, it was just not going to work. The […]

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“How to (find) work on Pocket Superyachts” Training starting up this year!

Happy New Year to all the Islander readers! It’s going to be an exciting year at Invisible Crew. In fact the last 3 months of ’17 have been very exciting, indeed! Since we launched our new brochure and website our service offer is now resonating pitch-perfect with our market, the Pocket Superyacht Owners. But that’s not even the most exciting part! The AHA Moment! For the last 7 years I have been breaking my head over how we can train yachties to become truly professional Pocket Superyacht Crew. My biggest concern was that people would not want to pay for yet another course after they’ve done their Basic Safety and Yacht master courses. These are the only two certificates that are officially required to skipper a Pocket Superyacht and as important as they are, they don’t prepare you for the full extent of the job. An extremely multi-facetted job that requires an understanding and knowledge on: • Owners: Who are they, how do they behave and communicate, what do they expect, how to represent their interests? • Charters: What is the position of the charter brokers, how to work with them, how to offer great service on board, how […]

Bad owners, bad crew

I have often heard a description of Invisible Crew come back as “They put good crew together with good owners.” Now, I am not against that idea as it is positive and probably true. But it would imply that there are bad owners out there. Bad Owners It’s true that some people are harder to please than others, but what it all comes down to is one word: expectations. Especially in our niche, the Pocket Superyachts, there we often see new owners who have never had crew working for them before. Some of them might be sailors themselves and, in their opinion, have done the job of crew, for free and in their spare time! Others might never have had crew or house staff work for them and are either uncomfortable with expressing clear demands from the crew. Worse even, is when they expect a level of formality and service that is unpractical and detrimental for the harmonious atmosphere within the confines of a Pocket Superyacht. None of these situations result in a positive outcome. We need to have all questions answered to find fitting crew. I literally have one client who doesn’t care about the exterior cleanliness of the […]